Returns & Refunds

Unworn Aurelune pieces can be returned within 7 days of delivery. Exchanges are offered when a size is not right.

• The piece is unworn, unaltered, and still in its pouch.
• You request the return within 7 days of the delivery date.
• You have the order number from this website.

We are unable to accept returns for the following:

• Pieces that show wear, perfume, lotion, or alteration.
• Engraved or made-to-order pieces, unless they arrived damaged or not as described.
• Missing parts, such as the pouch, when they were included with the order.

If a piece arrives damaged, broken, or different from what you ordered, write to hello@aurelune.com within 48 hours of delivery. Include the order number and a photograph of the piece and the packing. We will repair, replace, or refund that piece.

Open Returns and submit the order number saved on this device, with a reason. You can also write to us with the same details. Pack the piece securely. Do not wear it on the way back.

If the size is the only issue and the piece is unworn, ask for an exchange in the return note. We will confirm the replacement size before anything is sent again. Delivery of an exchange is free.

After we receive the piece and confirm it meets the conditions above, a refund is made to the original payment method within 7–10 business days. Because checkout on this website does not take a live payment, there is no card or UPI charge to reverse for an order placed here. The return request is still recorded on this device.

Care tips that keep a piece returnable, and brighter, are on jewellery care.